Privacy Policy

Welcome to Chuys ("we," "us," "our," or "the Company"). We operate the website chuysgrill.click and provide food-related services to our valued customers across the United States. This Privacy Policy explains in detail how we collect, use, disclose, retain, and protect your personal information when you visit our website, place orders, interact with our digital platforms, or otherwise engage with our services.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. By accessing or using our website at chuysgrill.click, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable federal and state regulations.

1. About Us and How to Contact Us

Chuys is a food service business operating in the United States. We are dedicated to delivering quality food experiences to our customers both in-store and online. If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us using the contact details below:

Our privacy team strives to respond to all inquiries within 30 business days. For California residents exercising rights under the CCPA/CPRA, we will respond within 45 days, with the possibility of a 45-day extension where reasonably necessary.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect:

• Full name
• Email address
• Mailing address and delivery address
• Phone number
• Date of birth (for age verification and promotional purposes)
• Username and password for account management
• Profile photograph (if voluntarily uploaded)
• Dietary preferences and food allergy information (when voluntarily provided)

2.2 Payment and Financial Information

To process transactions, we may collect:

• Credit card or debit card details (processed securely through encrypted, PCI-DSS-compliant payment processors)
• Billing address
• Transaction history and purchase records
• Digital wallet identifiers (e.g., Apple Pay, Google Pay)

Please note that we do not directly store your full credit card numbers on our servers. Payment processing is handled by trusted third-party payment processors who maintain their own security standards.

2.3 Usage Data and Behavioral Information

When you navigate and interact with our website, we automatically collect certain technical and behavioral data, including:

• Pages visited, time spent on each page, and links clicked
• Search queries entered on our platform
• Items added to your cart or wishlist
• Order history and frequency of purchases
• Referring website or URL that directed you to our site
• Exit pages

2.4 Device and Technical Information

We automatically receive and record device-specific information when you access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (mobile device ID, advertising ID)
• Screen resolution and device model
• Time zone settings
• Plug-ins and browser extensions installed
• Network provider and connection type

2.5 Location Data

With your permission, we may collect precise or approximate geographic location data from your mobile device or computer. Location data is used to:

• Identify nearby Chuys locations
• Provide accurate delivery estimates
• Offer location-based promotions and offers
• Improve logistics and order fulfillment accuracy

You may disable location tracking through your device settings at any time, though this may limit certain features of our service.

2.6 Communications and Feedback

When you contact us via email, phone, chat, or submit feedback, reviews, or survey responses, we collect the content of those communications, including:

• Customer service records and inquiries
• Reviews and ratings submitted for our food and services
• Survey responses and feedback forms
• Social media mentions and interactions (when you tag or message us publicly)

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you use social login features or share our content)
• Analytics and advertising partners
• Delivery platform partners (e.g., DoorDash, Uber Eats, Grubhub, where applicable)
• Marketing and lead generation services
• Publicly available data sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We will only use your information in ways that are consistent with applicable law and this Privacy Policy.

3.1 Service Provision and Order Fulfillment

• Processing and confirming food orders placed through our website
• Coordinating delivery or pickup of your orders
• Managing your account and maintaining account records
• Communicating order status, confirmations, and tracking updates
• Processing payments and issuing refunds or credits where applicable
• Providing customer support and resolving complaints or disputes

3.2 Personalization and User Experience

• Remembering your preferences, dietary restrictions, and past orders
• Recommending menu items or promotions tailored to your tastes
• Displaying relevant content based on your location and browsing behavior
• Customizing your experience on our website and mobile platforms

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offer notifications (with your consent where required)
• Running loyalty programs, contests, giveaways, and sweepstakes
• Displaying targeted advertisements on our platform and third-party networks
• Conducting retargeting campaigns through advertising partners
• Analyzing the effectiveness of our marketing campaigns and promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at [email protected].

3.4 Analytics and Business Intelligence

• Analyzing website traffic patterns, user engagement, and conversion rates
• Understanding customer preferences to improve our menu and services
• Conducting internal research and development for new product offerings
• Generating aggregate, anonymized insights about our customer base
• Monitoring and improving the performance of our website and digital platforms

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities or law enforcement
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of Chuys, our customers, and the general public

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete purchases.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website (e.g., Google Analytics) to help us improve functionality and content.
• Functional Cookies: These allow our website to remember choices you make (such as your preferred language or location) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant and engaging to you, and to track the effectiveness of our advertising campaigns.

4.2 Managing Cookie Preferences

You can control and manage cookie settings through your browser preferences. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website and limit your ability to access certain features.

For more detailed information about the specific cookies we use, their purposes, and how to manage your preferences, please review our Cookie Policy.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with select third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and comply with applicable data protection laws. Categories of service providers include:

• Payment processors and financial institutions
• Delivery logistics and fulfillment partners
• Email marketing and communication platforms
• Website hosting and cloud infrastructure providers
• Customer relationship management (CRM) software providers
• Analytics and data intelligence platforms (e.g., Google Analytics)
• Advertising networks and retargeting services
• Fraud detection and cybersecurity services
• Customer support and helpdesk software providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental regulation
• Protect and defend the rights or property of Chuys
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers and Corporate Transactions

In the event that Chuys undergoes a merger, acquisition, restructuring, asset sale, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Security

We take the security of your personal information extremely seriously. We implement a comprehensive range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption protocols. Sensitive stored data is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel on a strict need-to-know basis. Employees with access to personal data are required to adhere to confidentiality obligations.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and monitoring tools to identify and respond to unauthorized access attempts.
• Payment Security: Our payment processing systems comply with the Payment Card Industry Data Security Standards (PCI-DSS) to ensure secure handling of payment card information.
• Regular Security Assessments: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses in our systems.
• Incident Response Plan: We maintain a data breach response plan to ensure prompt and appropriate action in the event of a security incident, including notifying affected users and relevant authorities as required by law.

6.2 Limitations of Security

While we take all reasonable precautions to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. You are also responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, resolving disputes, enforcing our agreements, and conducting legitimate business operations.

When data is no longer needed, we securely delete or anonymize it in accordance with our internal data destruction procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to respecting and fulfilling these rights in accordance with applicable law.

8.1 Rights for All Users

• Right to Know: You have the right to know what personal information we collect, how we use it, and with whom we share it.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Deletion: Subject to certain exceptions, you may request that we delete your personal information.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know (Expanded): The right to request specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: The right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to purposes reasonably necessary to provide the requested services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your privacy rights under the CCPA/CPRA.
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format that can be transmitted to another entity.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]
• Website: chuysgrill.click

We will verify your identity before processing your request. You may be required to provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information. You may also designate an authorized agent to submit requests on your behalf, provided that agent has written authorization or holds a valid power of attorney.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 16 where additional state protections apply.

If you are under the age of 18, you are not permitted to use our website, create an account, or submit any personal information through our platform without verifiable parental consent. Parents or legal guardians who believe that their minor child has provided personal information to us without appropriate consent should contact us immediately at [email protected].

Upon receiving a verifiable request from a parent or guardian, we will promptly investigate and take appropriate steps to delete any personal information that may have been inadvertently collected from a minor. We will also terminate any account that may have been created by a person under the required age.

10. International Data Transfers

Chuys is based in the United States and primarily processes and stores personal data within the United States. Our servers, databases, and key service providers are generally located in the United States.

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence. Data protection laws in the United States, while robust, may not provide the same level of protection as the laws of your home country.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and its processing under United States law, including applicable federal and state privacy laws.

Where required by applicable law, we ensure that international transfers of personal data are subject to appropriate safeguards, such as contractual clauses, data transfer agreements, or other legally recognized transfer mechanisms, to protect the security and confidentiality of your personal information.

11. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms, delivery partner portals, and other external resources that are not operated or controlled by Chuys. This Privacy Policy applies only to our website and services at chuysgrill.click.

We strongly encourage you to review the privacy policies of any third-party websites you visit, as we have no control over and assume no responsibility for the content, privacy practices, or security measures of those external sites. Clicking on third-party links is done at your own risk.

Integrations with third-party platforms such as social media sign-on features, food delivery apps, and payment gateways are governed by their respective privacy policies. We recommend reviewing those policies before providing any personal information on such platforms.

12. Do Not Track Signals

Some web browsers and devices allow you to broadcast a "Do Not Track" (DNT) signal indicating that you do not wish your online activities to be tracked. Currently, our website does not respond to DNT signals in a uniform way, as no universally accepted standard for DNT compliance has been established.

However, we provide you with various tools to manage your privacy preferences, including cookie controls, marketing opt-outs, and data access and deletion requests, as described in this Privacy Policy. California residents may also use the "Limit the Use of My Sensitive Personal Information" and "Do Not Sell or Share My Personal Information" options available upon request.

13. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits users of our website who are California residents to request and obtain from us, once per year, information about the categories of personal information (if any) we disclose to third parties for their direct marketing purposes, and the names and addresses of the third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please send an email to [email protected] with "Shine the Light Request" in the subject line. We will respond to your request within 30 days.

14. Filing Complaints with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle consumer privacy complaints:

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer protection laws in the United States, including privacy-related violations under the FTC Act.

• Website: www.ftc.gov
• Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-382-4357

14.2 California Privacy Protection Agency (CPPA)

California residents may file privacy-related complaints with the California Privacy Protection Agency, the state regulatory authority responsible for enforcing the CCPA and CPRA.

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

Depending on your state of residence, you may also file a privacy complaint with your state's Attorney General office. Most state attorneys general have consumer protection divisions that handle privacy-related matters.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly at [email protected] so that we may have an opportunity to address your concerns promptly and in good faith.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the nature of our services. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our website homepage or login page
• Send an email notification to registered account holders where required by law or where changes significantly affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Consent to This Privacy Policy

By using our website at chuysgrill.click, placing an order with us, creating an account, or interacting with our digital services, you acknowledge that you have read this Privacy Policy in its entirety, understand its terms and conditions, and consent to the collection, use, and disclosure of your personal information as described herein.

If you are accessing our services on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to this Privacy Policy, and your agreement to this policy constitutes the agreement of such entity.

17. Contact Us

If you have any questions, comments, concerns, or requests related to this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team: